FAQ
Refund
We offer refunds for returned items within 3 business days of receiving them. Unfortunately, we cannot accept returns or offer refunds for used items. Please ensure the product is in its original, unused condition before returning.
If you have not yet received a shipping confirmation, cancellation should be possible.
Please send us an email to info@artsnails.ch or Whatsapp chat us: 079 539 72 86
If you have already received a shipping email, the package is on its way and can no longer be cancelled.
If you have not yet received a shipping confirmation, you should be able to change your order.
Please send us an email to info@artsnails.ch or Whatsapp chat us: 0795397286
If you have already received a shipping email, the package is on its way and can no longer be changed.
If you have not yet received a shipping confirmation, you should be able to change your address.
Please send us an email to info@artsnails.ch or call us: 0795397286
If you have already received a shipping email, the package is on its way and the address can no longer be changed.
Delivery
We ship from Switzerland using Swiss Post. Orders typically arrive within 2-3 business days.
We also offer Saturday delivery.
Orders placed before 12:00 PM (noon) will be shipped on the same day.
Need to check with us.
If you lived in Zurich, You can send message to us Whatsapp or Instagram.
But it will cost 20CHF to deliver tonight at 7pm-10pm.
Shipping & Returns
We ship all orders from Switzerland using Swiss Post.
Only in Switzerland and Germany
To return an item, please contact us within 7 days of receiving your order. Ensure the item is unused and in its original packaging. Note that we do not accept returns for used items.
Payment
We accept all major payment methods via Stripe, including credit and debit cards.
Yes, all transactions are securely processed through Stripe’s payment gateway.
Amazing Value Every Day
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